Here are 5 things you should know.
1. Baby menstruation is a thing, and it’s just normal.
So if you find blood in your few days baby’s diapers, don’t freak out thinking her kidneys have exploded.
2. Scam City a Travel info-documentary series about possible scams and Frauds you might face visiting other cities.
Youtube channel https://www.youtube.com/user/TravelAndEscapeTV/videos?view=0&sort=p&flow=grid
Site Link http://www.travelandescape.ca/shows/scam-city
3. When you ask to speak to a manager when calling any sort of customer service line often times you’ll just be transferred to the “Escalation Department”.
They don’t have any more power than a regular employee the only difference is that they have more training in dealing with upset customers and get paid more.
4. Nursemaid’s elbow, a common dislocation of the elbow in toddlers that can be fixed with a simple method.
If a toddler is acting like they have a sprained wrist any time shortly after being picked up by the hands or swung by their wrists, nursemaid’s elbow is highly likely.
Wikipedia page: https://en.wikipedia.org/wiki/Nursemaid%27s_elbow
Simple instructions to fix it: http://mileskimoments.blogspot.com/2009/06/nursemaids-elbow-do-it-yourself-fix-it.html
5. The difference between queue, que, and cue.
These 3 words are often confused and have distinct meanings completely unrelated to each other.
A queue is essentially a line or items organized in an order. When you’re shopping and have to get in line to check out, that’s a queue. Queues typically are serviced in first in, first out (FIFO) order (the first person in line is the first to be serviced, etc).
Que is the Spanish word for “what.”
A cue is a marker or direction for an action. In the film, a director will give his actors cues, or in music, a cue is a signal for some type of shift/change in the song. A cue can also be the stick used in billiards.
In reference to number 3.
In most cases it is not actually an escalation department. And this other person in fact does not get paid more. These centers have the employees that handle their calls better than most simply put on a vest, grab a walkie talkie, and patrol the floor to assist others in resolving their issues and when needed take over the call as a ‘manager’ or ‘supervisor’.
I used to be this person in tech support. It gives us a better chance at being promoted but definitely no better pay and no more power than the others. We were simply known as floor walkers and for 1/3 to 1/2 of our shift we walked around chatting people up and handling these escalations instead of sitting and taking incoming calls directly.
Whenever someone asks to put you on hold to confer with their supervisor on something, they are really just relaying a message to the floor walker to come assist them.